Return & Exchange Policy

At Journey with Crystal, we prioritize your satisfaction and aim to provide a seamless shopping experience. Our Return & Exchange Policy is designed to ensure that you are fully satisfied with your purchase. Please read the following guidelines carefully to understand our policy.


  1. General Policy Overview

We accept returns and exchanges under the following conditions:


  • Items must be returned within 30 days of receipt.
  • Items must be unused, unworn, and in the same condition that you received them.
  • Items must be in the original packaging with all tags attached.
  • Proof of purchase is required for all returns and exchanges.

  1. Non-Returnable Items

Certain items are exempt from being returned:


  • Gift cards
  • Downloadable software products
  • Some health and personal care items
  • Customized or personalized items

  1. Return Process

To initiate a return, please follow these steps:


  • Contact Customer Service: Email us at support@journeywithcrystal.com with your order number and reason for return.
  • Receive Return Authorization: Our customer service team will provide you with a Return Authorization (RA) number and instructions on where to send your item.
  • Package Your Return: Securely package the item(s) in its original packaging, including all accessories, tags, and documentation.
  • Ship the Item: Ship the item to the address provided by our customer service team. You are responsible for the shipping costs associated with returning the item.

  1. Refunds

Once your return is received and inspected, we will notify you of the approval or rejection of your refund.


  • Approved Refunds: If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 7-10 business days.
  • Partial Refunds: In some cases, only partial refunds may be granted (if applicable), such as items that are not in their original condition, damaged, or missing parts for reasons not due to our error.

  1. Late or Missing Refunds

If you haven’t received a refund yet, please:


  • Check Your Bank Account: Verify if the refund has been posted.
  • Contact Your Credit Card Company: It may take some time before your refund is officially posted.
  • Contact Your Bank: There is often some processing time before a refund is posted.

If you’ve done all of this and still have not received your refund, please contact us at support@journeywithcrystal.com.


  1. Exchanges

We only replace items if they are defective or damaged. If you need to exchange it for the same item:


  • Contact Us: Email support@journeywithcrystal.com with your order number and details about the product defect or damage.
  • Receive Exchange Authorization: Our customer service team will provide you with an Exchange Authorization number and instructions on how to proceed.
  • Send the Item: Follow the provided instructions to send the defective or damaged item back to us.

  1. Order Cancellations

Orders can be canceled before they are shipped. If you need to cancel an order:


  • Contact Us Promptly: Email support@journeywithcrystal.com with your order number and request for cancellation.
  • Confirmation: We will confirm if the order has been canceled and process your refund.

  1. Contact Information

For any questions or concerns regarding our Return & Exchange Policy, please contact us at:


Email: support@journeywithcrystal.com 

Phone: 9019168755, 9019170375

Address: G-1035, 2nd Floor, Sushant Lok II, Sector-57, Gurgaon-122003


  1. Policy Updates

We reserve the right to update or modify this Return & Exchange Policy at any time without prior notice. Any changes will be posted on this page, and we encourage you to review our policy periodically.


Thank you for shopping with Journey with Crystal. We value your business and are committed to providing you with exceptional service.